The new official website about the probably most interesting Virgin Adventure destination in the World

Reservations Online:

For reservations and inquiries online you must complete the information requested in the reservation form specifying their travel services.

You can book online in one step. You can register first, as you prefer.

Each sales channel or product category the site has its own procedure to make reservations service. This is indicated in each case. Bookings are made via e-mail using forms or online at the cases that provide availability at the time.

In case of changes of names or other identifying data that do not involve changes in services must be notified in time to make adjustments. These changes are subject to confirmation as it may happen that a supplier does not accept the change on their own account or the change entails a penalty.

For reservations service and issuance of vouchers, tickets, etc.., The use of facts provided by the client including full name that appears in the passport. Our agency is not responsible for any problems that may exist if such data do not match.

Identifying changes involving changes to services are outlined and defined in the Changes group and Cancellation of Services.

The last-minute reservations are accepted and will be answered no later than 48 hours with the confirmation or otherwise of the service and conditions that apply to such cases.

Pricing, Receipts and Payments:

The prices published on the website or sent by e-mail are USD $ Dollars American or Venezuelan Bolivares VEF Bs to unless otherwise specified currency.

Prices may change without notice, up or down, but these changes only apply to new bookings, never in those already confirmed.

The confirmations of the requested services were held via e-mail and were accompanied by guidelines that enable the customer to check his file and pay online reservations via the online payment system using PayPal Explorepartners or Wire transfers.

Once the customer receives confirmation of the requested service is available 7 days to make and report the payment unless a different period is indicated. If payment is not made within the period allowed our agency reserves the right to release reservations.

You can pay online by starting your session on the website after you make your reservation using your username and password that was sent to his address stamped envelope after your reservation. If payment is not made within the deadline risk losing the reservation.

For late bookings payment would be given specific instructions for each case and it is important that you call us by phone: +582126352166 or e-mail: urgente@explorepartners.com.

Changes and Cancellation of Services:

The changes made in services that have already been confirmed and paid no penalty to unless otherwise stated. These changes are subject to confirmation.

It may happen that a supplier does not accept changes, if considered as a cancellation.

Cancellations of confirmed and paid services that are made with more than 30 days before arrival will be forfeited 10% of the total amount paid. Cancellations made 30 days or less before 10 days have a 30% penalty unless different instructions are given. Cancellations made 10 days or less and before 3 days (working) have a 50% penalty unless different instructions are given. Cancellations made 3 days or less are considered as No Show and have a penalty that varies with the policy of each supplier and can range between 50% and 100% penalty.

Once in Venezuela, unused services volunteered by the consumer are not refundable.

But you can enjoy services in another time.

Warranty & Service Quality:

The services have been confirmed by Explorepartners and. Travel and paid by the client are prepaid suppliers and checked before use by the customer to ensure service has been agreement and prompt attention at the time of arrival of the client.

Although the rate of overbooking in high season in Venezuela has fallen to very low rates can not be certain that a service has to be replaced by another similar or higher quality due to overbooking. If this happens Explorepartners financial responsibility to locate and move towards alternative service but offers no compensation for this situation. The same policy would follow if an activity in a program can not be met for reasons beyond the control of Explorepartners. If a service is suspended because of bad weather or other reasons beyond Explorepartners and it is impossible to replace, Explorepartners will refund policy set by the provider for such cases.

The staff periodically checks Explorepartners with visits or via referrals and surveys, the quality of services offered on the website and try to keep updated photos, information, etc.., Publisher. However, given that Explorepartners offers a wide range of services throughout Venezuela that sometimes can not keep abreast of the latest features or changes that may occur in each of the facilities with which he works, it is clarified that in some time could be a difference or omission between site content and reality. Due largely to differences in the quality standard in the world, it may happen that a person wait for what he has paid a higher quality service to the receiver or vice versa, get a higher quality service to the expectations in any way please understand our customers and to prioritize enjoy the charms of Venezuela.

Customers of high demands, we recommend the services of first class.

In the unlikely event that the client faces problems with a supplier that are not addressed and resolved urgently, you must leave a written record in the place where it happened in a period not exceeding 72 hours. Explorepartners will follow up your complaint and will reply to the Management of the service provider. If the provider decides to make a rebate or refund, Explorepartners act in correspondence with the client.

For emergencies, Explorepartners has a telephone number that is open 24 hours.

Travel documents:

The customer is responsible for ensuring the required documents for entry and exit from Venezuela. The relevant visa, passport updated and round trip or continuing ticket is needed for the travel documents. Explorepartners not responsible for any problems and / or expenses that has the client for breach of immigration regulations and customs of Venezuela. For more information see immigration and customs regulations.

The customer is responsible to check and reconfirm your flight out as indicated on your ticket. Explorepartners not responsible for any expenses you might have the customer for loss, delay or postponement of your departure flight.

Force Majeure:

Explorepartners not be responsible for total or partial breach of its obligations to the client when these policies are unenforceable due to the concurrence of causes of force majeure, meaning extraordinary events, unforeseeable or unavoidable being predictable or derived from a natural occurrence, beyond the control and performance of Explorepartners. The reimbursement policy for services not used in such circumstances is the same as applied to Explorepartners affected vendors.

Conflict resolution and Jurisdiction:

Any controversy or dispute arising in the implementation, interpretation or other way related to the General Conditions presented here should be resolved through friendly negotiation between the client and Explorepartners. Failing agreement, the matter shall be subject to the jurisdiction of the courts of Venezuela. Shall apply Venezuelan law.